Your appointments and convenience are of high importance to us. We realize that at times unexpected circumstances may require schedule adjustments. If you need to cancel an appointment, we respectfully require that you provide at least a 24-hour notice.
A cancellation or request to reschedule made less than 24 hours in advance will invoke a cancellation fee. The amount charged will be equal to 50% of the booked service(s).
Should you arrive more than 10 minutes late for your appointment, we cannot guarantee that we will provide the service. If we cannot accommodate you, the same cancellation fee will be charged. We will try our best to reschedule your appointment for another time that suits you.
In the event of a true, unforeseen, and unavoidable emergency, we will waive the cancellation fee one time. However, any subsequent cancellations, without a 24-hour notice, will be subject to a cancellation fee.